End User Support

Cloud Specialists provide all inclusive, round the clock end user support.

Need Day-to-day IT Support for Your Staff?

At Cloud Specialists we have designed an IT Support offering to be highly customizable and tailored to the needs of various businesses. Our End User support is built around your staff and their day-today needs, no matter what the size of your business.

What’s Included in our End User Support Services?

In simple terms, we provide a single source of IT professional expertise and resources your staff need to get the job done at an affordable price. Included in our support plans:

An Australian-based services desk available 24/7, 365 days.
Desktop PC, Laptops, Smartphone and Tablet support
Windows and Mac support
Phone and email support
Remote troubleshooting agent-based support
Back-ups management
System updates
Email mailboxes management
Password resets
Various user accounts management
Applications and software access
Print support
VPN access

24/7 IT Support

End user support is available 24/7 and during public holidays upon request.

Response Time

Quick response to support requests from your staff

All-inclusive support

Get access to support for Desktop PCs, Laptops, Tablet and more.

End User Support Designed Around Your Staff

Our comprehensive end user support services are designed to keep your systems and personnel productive. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.

At Cloud Specialists we have invested time and resources for developing an IT Support platform that any Australian business can adopt for managing their IT. Our IT Support specialists are based in Sydney and can service your business’ IT needs both on site and remotely and now 24/7!