Remote desktop support for all your
employees, in real time.

We keep your users and workstations always up and running so you can
spend less time troubleshooting and more time growing your business.

Day to day support for your employees

Our focus is to keep your desktop PCs operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues.

Our desktop support services are designed to help businesses get peace of mind and uptime at all times.

Remote maintenance and troubleshooting

Support remotely and in real time through our Sydney-based IT Helpdesk support platform. Your staff can connect with a specialised technician at the touch of a button through the Cloud Specialists’ IT agent icon located on their desktop PCs or laptops.

Our Helpdesk platform is available 24/7 which will give you access to experienced IT professionals at any time.

MANAGED IT SERVICES CALCULATOR

Why Australian businesses love our IT support model

Agent-based support

Whenever your staff members need desktop help they can contact a specialists and get remote troubleshooting.

Response time

Phone and email support with best response time standards

Multiple systems

Support for PC hardware, software and operating systems. Windows, Mac, Dell, Lenovo, Acer Desktop Support .

Proactive monitoring

Proactive system monitoring and reporting

Provisioning and setup

Desktop provisioning and setup if required (thin clients support available).

Automatic backups

Automatic Desktop PCs Backup to secure Australian datacentres.

Your Desktop support specialists in the heart of the Sydney CBD

When any of your staff members need desktop support, our agents can connect remotely to their system and troubleshoot the problems in real time. Our comprehensive workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.

We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services.