WHY US
Cloud Specialists by the numbers
100+
Australian customers served since 2003
5,500+
Business consulting hours delivered since 2003
8/10
Average Net Promoter Score (NPS) rating for customer satisfaction
Partners and Accreditations
Need professional onsite or remote IT help for your business?
2017 IT Services Rate Card for Australian-based businesses.
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Standard Business Hours – Monday to Friday, 8:30am to 5:30pm Sydney time.
Minimum onsite support – 4 hours.
Minimum remote support – 2 hours.Fee Per Hour Ex GST
Level 1 EngineerRemote only:$135Level 2 EngineerRemote only:$150Level 3 Engineer Remote or onsite:$180Specialist Engineer (Only available during standard business hours):$225Project Manager:$225Call-out travel fees:Charged at cost to client.Emergency call-out fee under 3 days :(Standard rate + call out travel fees) x 1.5Emergency call-out fee under 1 day :(Standard rate + call out travel fees) x 2Level 1 EngineerRemote onlyLevel 2 EngineerRemote onlyLevel 3 Engineer Remote or onsiteSpecialist Engineer (Only available during standard business hours)Project ManagerCall-out travel feesEmergency call-out fee under 3 daysEmergency call-out fee under 1 dayDefinition
Level 1 EngineerRemote only:Initial support level responsible for basic customer issues.Level 2 EngineerRemote only:Intermediate support engineer.Level 3 Engineer Remote or onsite:Advanced support engineer.Specialist Engineer (Only available during standard business hours):An expert engineer on specific solutions and technologies.Project Manager:An expert responsible for planning, executing and delivering technology projects.Call-out travel fees:-Emergency call-out fee under 3 days :Best efforts.Emergency call-out fee under 1 day :Best efforts.Examples
Level 1 EngineerRemote only:Username / password reset, installing / uninstalling basic software applications,...Level 2 EngineerRemote only:Installations or replacements of various hardware components, software repair, diagnostic testing, utilization of remote control tools to take over the user’s machine for troubleshooting,...Level 3 Engineer Remote or onsite:Servers and infrastructure issues.Specialist Engineer (Only available during standard business hours):Cisco, specialised hardware, escalations from level 3,...Project Manager:Deploying new technologies, re-engineering existing systems, managing complex projects,...Call-out travel fees:-Emergency call-out fee under 3 days :-Emergency call-out fee under 1 day :-
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Outside Standard Business Hours – Monday to Friday, 5:30pm to 8:30am Sydney time and Weekends.
Minimum onsite support – 4 hours.
Minimum remote support – 2 hours.Fee Per Hour Ex GST
Level 1 EngineerRemote only:$205Level 2 EngineerRemote only:$225Level 3 EngineerRemote or onsite:$270Call-out travel fees:Charged at cost to client.Emergency call-out fee under 3 days :(Standard rate + call out travel fees) x 1.5Emergency call-out fee under 1 day :(Standard rate + call out travel fees) x 2Level 1 EngineerRemote onlyLevel 2 EngineerRemote onlyLevel 3 EngineerRemote or onsiteCall-out travel feesEmergency call-out fee under 3 daysEmergency call-out fee under 1 dayDefinition
Level 1 EngineerRemote only:Initial support level responsible for basic customer issues.Level 2 EngineerRemote only:Intermediate support engineer.Level 3 EngineerRemote or onsite:Advanced support engineerCall-out travel fees:-Emergency call-out fee under 3 days :Best efforts.Emergency call-out fee under 1 day :Best efforts.Examples
Level 1 EngineerRemote only:Username / password reset, installing / uninstalling basic software applications,...Level 2 EngineerRemote only:Installations or replacements of various hardware components, software repair, diagnostic testing, utilization of remote control tools to take over the user’s machine for troubleshooting,...Level 3 EngineerRemote or onsite:Servers and infrastructure issues.Call-out travel fees:-Emergency call-out fee under 3 days :-Emergency call-out fee under 1 day :-
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Minimum onsite support – 4 hours.
Minimum remote support – 2 hours.Fee Per Hour Ex GST
Level 1 EngineerRemote only:$270Level 2 EngineerRemote only:$300Level 3 EngineerRemote and onsite:$360Call-out travel fees:Charged at cost to client.Emergency call-out fee under 3 days :(Standard rate + call out travel fees) x 1.5Emergency call-out fee under 1 day :(Standard rate + call out travel fees) x 2Level 1 EngineerRemote onlyLevel 2 EngineerRemote onlyLevel 3 EngineerRemote and onsiteCall-out travel feesEmergency call-out fee under 3 daysEmergency call-out fee under 1 dayDefinition
Level 1 EngineerRemote only:Initial support level responsible for basic customer issues.Level 2 EngineerRemote only:Intermediate support engineer.Level 3 EngineerRemote and onsite:Advanced support engineer.Call-out travel fees:-Emergency call-out fee under 3 days :Best efforts.Emergency call-out fee under 1 day :Best efforts.Examples
Level 1 EngineerRemote only:Username / password reset, installing / uninstalling basic software applications,...Level 2 EngineerRemote only:Installations or replacements of various hardware components, software repair, diagnostic testing, utilization of remote control tools to take over the user’s machine for troubleshooting,...Level 3 EngineerRemote and onsite:Servers and infrastructure issues.Call-out travel fees:-Emergency call-out fee under 3 days :-Emergency call-out fee under 1 day :-
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